Privacy Policy

1. Data we collect

Depending on how you use the platform, we may collect:

• Name, phone number and email address.
• Business name and details, and shipping and billing address.
• Factory or supplier details and the documents submitted for joining.
• Details of orders, products and quantities, and correspondence with the UNITO team.
• Technical data such as device type, browser and internet address, platform usage data and cookies.

2. How we use your data

We use the data for the following purposes:

• Creating and managing accounts and reviewing joining requests.
• Processing orders, confirming availability and coordinating payment, preparation and shipping.
• Communicating about orders and answering questions and complaints.
• Improving the platform, protecting accounts and limiting unauthorised use.
• Sending offers or marketing updates when you agree, with the option to stop them.

3. Sharing data

We do not sell your personal data. We may share the data needed to deliver the service with shipping companies and with payment and technology service providers, or with the competent authorities when the law requires it.

Communication and orders are managed through UNITO. The factory or supplier is given the product details and quantities needed for preparation, and any other data needed to fulfil the order under the delivery arrangements.

4. Payment data

When online payment is available, payment data is processed by the approved service provider. Do not send your full card details or its security code in customer service messages.

5. Cookies

We may use cookies to run the platform, remember your preferences and understand how it is used. You can control them from your browser settings or the consent options provided. Disabling some cookies may affect how the platform works.

6. Protecting and keeping data

We take appropriate technical and organisational measures to protect data, and restrict access to it according to business need. Even so, no method of electronic transmission or storage can be guaranteed to be completely secure.

We keep data for as long as needed to provide the services, process orders, settle problems and meet legal obligations. We then delete it or make it anonymous when there is no longer a need to keep it.

7. Control over your data

You can contact us to ask to see, correct or delete your data, or to withdraw your consent to marketing messages. Requests are reviewed against legal requirements, and some data linked to past transactions may have to be kept.

We may ask for information to verify your identity before acting on a request, to protect your data from unauthorised access.

8. External services

The platform may include links or services that belong to other parties. Use of those services is subject to their own privacy policies, and we advise you to read them before you provide your data.

9. Updates to this policy

We may update this policy to reflect changes to the services or to how data is processed. The updated version is published on this page with the date of the last update, and we point out important changes in a suitable way.

10. Contact us

For any question about privacy or any request about your data, contact the UNITO GROUP team through the official channels shown on the Contact page.

Last updated: 12 October 2026